Refund policy
RETURN AND REFUND POLICY
ALL SALES ARE FINAL
All products sold by KG Custom Design are personalized or made to order. For this reason, all sales are final.
We do not accept returns or exchanges for any reason.
Customers should carefully review all product selections and personalization details before placing an order.
PERSONALIZATION DETAILS
Customers are responsible for confirming the accuracy of all information submitted with an order, including:
• Names and spelling
• Player numbers
• Font selections
• Colors
• Product style and design choices
• Shipping information
Products are created using the information provided at checkout.
KG Custom Design is not responsible for mistakes caused by incorrect, incomplete, or unclear information submitted by the customer.
ORDER CHANGES AND CANCELLATIONS
Please contact us immediately if you need to request a change or cancellation.
Changes or cancellations may be considered only if production has not started.
Once production has begun, the order cannot be changed or canceled.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Although returns are not accepted, please contact us if your order arrives damaged, defective, or incorrect due to an error by KG Custom Design.
You must contact us within 3 days of delivery at:
Please include:
• Your name and order number
• A description of the issue
• Clear photographs of the item
• Clear photographs of the packaging if the item was damaged during shipment
We will review the information and determine the appropriate resolution. Depending on the circumstances, a replacement, partial refund, or full refund may be provided.
The item does not need to be returned unless KG Custom Design specifically requests otherwise.
COLOR AND HANDMADE VARIATIONS
Colors may appear slightly different depending on your screen, monitor, brightness, or device settings.
Minor variations may occur because our products are handmade and personalized. These variations are not considered defects and do not qualify for a replacement or refund.
SHIPPING ISSUES
Shipping and delivery dates are estimates and are not guaranteed.
KG Custom Design is not responsible for delays caused by shipping carriers, weather, holidays, service interruptions, or an incorrect or incomplete address provided by the customer.
If tracking shows that a package was delivered but it cannot be located, customers should first check with household members, neighbors, and the shipping carrier.
We will provide reasonable assistance with reviewing tracking information when possible.
RETURNED PACKAGES
If an order is returned to KG Custom Design because the customer provided an incorrect, incomplete, or undeliverable address, the customer will be responsible for any additional shipping costs required to send the order again.
Personalized orders returned because of an incorrect or incomplete address are not eligible for a refund.
REFUNDS
Refunds are not provided for changes of mind, customer-submitted personalization errors, color expectations, shipping delays, or minor handmade variations.
When KG Custom Design approves a refund because an item was damaged, defective, or incorrect due to our error, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund.
LEGAL RIGHTS
Nothing in this policy limits any customer rights that cannot legally be excluded under applicable law.
CONTACT
For questions regarding an order, replacement, or refund, please contact:
KG Custom Design
Email: kgdesllc@gmail.com